jetween Privacy Policy

1. Introduction

1.1 jetween ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who use or interact with the jetween platform. This Privacy Policy ("Policy") sets out in clear terms how we collect, use, store, share, and protect personal data in the course of operating our online casino and sports betting service.

1.2 This Policy should be read alongside the jetween Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with jetween.

1.3 We take our responsibilities as a data handler seriously. Our approach to data privacy is shaped by the principle that your personal information belongs to you. We handle it on your behalf, for specific and defined purposes, and with the level of care and security that those purposes demand.

1.4 This Policy is written in English and is directed at users accessing the jetween platform from Bangladesh. All account communications, support interactions, and privacy-related correspondence are conducted in English.

2. Data Controller

2.1 For the purposes of this Policy, jetween acts as the data controller in respect of all personal data collected through the jetween.biz platform. This means jetween determines the purposes and means by which your personal data is processed.

2.2 If you have any questions, concerns, or requests relating to the processing of your personal data by jetween, you may contact our dedicated support team via live chat (available 24/7) or by writing to: [email protected]

3. Data We Collect

3.1 The categories of personal data collected by jetween are described in the summary table above. In more detail, the principal categories are as follows:

Identity and Registration Data

When you register an account on jetween, we collect your full legal name, date of birth, email address, mobile telephone number, and country or city of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). This information is required to create and verify your account and to confirm that you meet the minimum eligibility age of 18 years.

Identity Verification (KYC) Data

To comply with our obligations relating to identity verification and the prevention of fraudulent account activity, jetween may request copies of government-issued identity documents such as a national identity card, passport, or driver's licence. Supporting proof-of-address documentation may also be requested. These documents are processed securely and stored in encrypted form.

Financial and Transaction Data

When you make a deposit or request a withdrawal, we collect the relevant account references associated with your chosen payment method (such as your bKash, Nagad, Rocket, or Upay mobile number), together with the transaction amount in Bangladeshi Taka (BDT), the date and time of the transaction, and the transaction status. We do not store full card numbers or mobile banking PINs.

Technical and Device Data

Each time you access the jetween platform, we automatically collect certain technical data including your IP address, browser type and version, device type, operating system, referring URL, and session timestamps. This data is used for platform security, fraud detection, and performance monitoring purposes.

Gameplay and Betting Data

We maintain records of your gameplay activity on jetween, including the games played, bet amounts, bet outcomes, session durations, and bonus redemption history. This data is used to provide you with your account history, to settle bets accurately, and to monitor for responsible gaming indicators.

4. How We Collect Your Data

4.1 Directly from you — when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, respond to surveys, or interact with promotional offers on the jetween platform.

4.2 Automatically — through server logs, cookies, and similar technical mechanisms when you browse or use the jetween platform. See Section 9 (Cookies & Tracking) for further detail.

4.3 From third parties — including identity verification and KYC service providers, payment processors (such as bKash, Nagad, Rocket, and Upay), and fraud prevention and anti-money-laundering screening services. Data received from third parties is used only for the purposes described in this Policy.

5. How We Use Your Data

5.1 jetween uses your personal data for the following primary purposes:

• Account To create, manage, and maintain your jetween account, including processing your registration, verifying your identity, and managing account security.
• Payments To process deposits and withdrawals in BDT via your chosen payment method and to maintain accurate financial records associated with your account.
• Gameplay To deliver the gaming and sports betting services you access on jetween, to settle bets, and to maintain your account history and transaction records.
• Security To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of prohibited conduct on the platform.
• Compliance To comply with applicable legal and regulatory obligations, including identity verification requirements and financial record-keeping obligations.
• Support To respond to your support queries, handle complaints, and resolve disputes relating to your jetween account or gaming activity.
• Responsible Gaming To monitor your gaming patterns for indicators of potentially harmful behaviour and, where appropriate, to apply responsible gaming interventions such as deposit limits or cooling-off periods.
• Marketing To send you promotional communications about bonuses, offers, and new features on jetween — but only where you have provided explicit consent to receive such communications. You may opt out at any time.
• Improvement To analyse aggregated platform usage data for the purposes of improving the jetween user experience, optimising platform performance, and developing new product features.

5.2 jetween will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent or as otherwise required by applicable law.

6. Data Sharing

6.1 jetween does not sell, rent, or transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Data sharing is strictly limited to the following categories of recipients, each engaged for specific operational purposes:

• Payment Processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers process data in accordance with their own privacy policies and applicable financial regulations.
• Identity Verification Providers — Third-party KYC and identity verification services receive the identity documentation you submit during account verification. These providers are engaged exclusively for the purpose of verifying your identity on jetween's behalf.
• Fraud Prevention & Security Services — Specialist fraud detection and anti-money-laundering screening services may receive certain technical and transaction data to assist jetween in identifying and preventing fraudulent activity.
• Game Studios & Content Providers — Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary to deliver their games and to settle game outcomes. Game session data is processed on the studios' certified game servers.
• Legal & Regulatory Authorities — In cases where disclosure is required by applicable law, court order, or official regulatory request, jetween may disclose account data to relevant authorities. Such disclosures are made only to the extent required and in the manner prescribed by law.

6.2 All third-party service providers engaged by jetween are required to handle personal data securely and only for the purposes for which it was shared. jetween maintains contractual data processing agreements with all such providers.

7. Data Retention

7.1 jetween retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation.

7.2 Account data and financial transaction records are retained for a minimum period of five (5) years from the date of the last account transaction or account closure, whichever is later, in order to meet applicable financial record-keeping and anti-money-laundering compliance obligations.

7.3 Identity verification documents (KYC documentation) are retained for the duration of your account relationship with jetween and for a minimum of five (5) years thereafter.

7.4 Support communications and complaint records are retained for a minimum of three (3) years from the date of the relevant interaction.

7.5 Technical log data (such as IP address logs and session data) is retained for a maximum of twelve (12) months unless a specific security investigation requires retention for a longer period.

7.6 Where data is no longer required for any operational, legal, or compliance purpose, it is securely deleted or anonymised in accordance with jetween's internal data retention procedures.

8. Data Security

8.1 jetween employs a combination of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

8.2 All data transmitted between your device and jetween's servers is encrypted using 256-bit SSL/TLS technology. This applies to all platform pages, including login, registration, cashier, and game screens.

8.3 Sensitive stored data — including payment references, identity documents, and account credentials — is encrypted at rest using industry-standard encryption algorithms. Access to this data is restricted to authorised personnel with a verified operational requirement and is subject to access logging and audit controls.

8.4 jetween's platform infrastructure is hosted in secure data centre environments with physical access controls, network firewalls, intrusion detection systems, and regular security assessments. Penetration testing and vulnerability scanning are conducted on a scheduled basis.

8.5 In the event of a personal data security breach that poses a material risk to affected individuals, jetween will notify the relevant account holders without undue delay and will take all reasonable steps to contain and remediate the breach.

8.6 You also have an important role in keeping your account secure. You should use a strong, unique password for your jetween account, enable any available additional security features, and notify jetween immediately if you believe your credentials have been compromised.

9. Cookies & Tracking Technologies

9.1 jetween uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and collect anonymised usage analytics.

9.2 The principal categories of cookies used by jetween are as follows:

• Essential Cookies — Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies — Used to remember your preferences (such as language and display settings) and to maintain your session state across pages.
• Analytics Cookies — Used to collect aggregated, anonymised data about how visitors use the jetween platform, which pages are visited most frequently, and how users navigate through the site. This data is used to improve platform performance and user experience.
• Security Cookies — Used to detect and prevent fraudulent activity, including identifying unusual login patterns and flagging potentially compromised sessions.

9.3 You can manage your cookie preferences through your browser settings. Blocking essential cookies may affect your ability to log in and use core platform features. Blocking analytics and functional cookies will not prevent you from accessing the platform but may affect the quality of your experience.

9.4 jetween does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements outside of the jetween platform.

10. Your Rights

10.1 As an account holder or site visitor whose personal data is processed by jetween, you have the following rights in relation to that data:

• Right of Access — You have the right to request a copy of the personal data held about you by jetween, together with information about how it is being used.
• Right to Rectification — If any personal data held by jetween is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information directly from your account settings.
• Right to Erasure — Subject to applicable legal retention obligations, you have the right to request that jetween delete personal data held about you. Requests for erasure will be assessed against our legal and contractual retention obligations before any deletion is carried out.
• Right to Restriction — In certain circumstances, you have the right to request that jetween restricts its processing of your personal data while a query or complaint is being investigated.
• Right to Data Portability — You have the right to request that jetween provides a copy of certain personal data in a structured, commonly used, machine-readable format, which you may transfer to another service provider.
• Right to Object — You have the right to object to processing carried out on the basis of legitimate interest, including profiling for marketing personalisation purposes. You also have an unconditional right to opt out of direct marketing communications at any time.
• Right to Withdraw Consent — Where jetween processes your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.2 To exercise any of the above rights, please contact the jetween support team via live chat or by writing to [email protected]. We will acknowledge your request within 72 hours and will respond in full within 30 days. In complex cases, this period may be extended to 60 days, in which case you will be notified of the extension and the reason for it.

11. Marketing Communications

11.1 jetween may send you promotional emails, platform notifications, and SMS messages relating to bonuses, new game launches, seasonal promotions (including Eid, Pohela Boishakh, and BPL season offers), and other platform updates — but only where you have provided explicit consent to receive such communications during registration or through your account settings.

11.2 You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting the support team. Opt-out requests will be processed within 5 business days. Opting out of marketing communications does not affect the delivery of essential transactional and account communications.

11.3 jetween does not engage in unsolicited cold marketing. We do not purchase contact lists or send communications to individuals who have not registered an account on the platform.

12. Minors & Age Restriction

12.1 The jetween platform is intended exclusively for adults aged 18 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 18.

12.2 Age verification is conducted as part of the account registration and KYC process. If jetween becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

12.3 If you have reason to believe that a minor has registered an account on jetween or has accessed the platform, please notify us immediately via live chat or at [email protected] so that we may take appropriate action without delay.

13. Third-Party Services & Links

13.1 The jetween platform may contain references to third-party game studios, payment providers, and sports data services. Where such references involve the transfer of personal data (for example, to a game server operated by Pragmatic Play, Evolution Gaming, or another studio), that transfer is governed by the contractual data processing arrangements described in Section 6 of this Policy.

13.2 jetween is not responsible for the privacy practices of external websites or services that are not operated by jetween. This Policy applies exclusively to data processing carried out by jetween on the jetween.biz platform. Users who interact with third-party payment providers such as bKash or Nagad outside of the jetween interface should review those providers' own privacy policies.

14. Changes to This Policy

14.1 jetween reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change the basis on which we share data with third parties — we will notify registered account holders via a prominent platform notification or email to their registered address at least 14 days before the changes take effect.

14.2 The effective date displayed at the top of this Policy reflects the date of the most recent revision. We recommend that you review this Policy periodically to stay informed about how jetween handles your personal data.

14.3 Continued use of the jetween platform following notification of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree to any change, you should cease using the platform and may request account closure by contacting the support team.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which jetween processes your personal data, please contact us through any of the following channels:

• Live Chat — Available 24/7 directly from the jetween platform, with an average response time of under 90 seconds.
• Email — Write to us at [email protected] (plain text — not a clickable link). We aim to respond to all email enquiries within one business day.

15.2 If you are not satisfied with jetween's response to a privacy complaint, you have the right to escalate your complaint through the relevant dispute resolution process described in the jetween Terms & Conditions.

15.3 jetween takes all privacy complaints seriously and will investigate each one thoroughly and impartially. We are committed to resolving privacy concerns promptly and to improving our practices where feedback indicates that improvements are needed.